PHONE: 888-893-1375 (Monday-Friday 7am-6pm CST)
ZO Skin Health, Inc.
9685 Research Dr.
Irvine, CA 92618-2303
Shipping + Returns
To return product(s) you must obtain a Return Merchandise Authorization (RMA) number. Please contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST to request a RMA number, or for further assistance with processing your return. Any returns received without a return authorization will be unable to be processed.
Please note, refunds will exclude any and all original shipping and handling charges, as well as any costs incurred for return shipping. Refunds will be made only to the original credit card used to purchase the returned product.
ZO® is only able to accept the return of products purchased through the ZO® website. Note that all returns are subject to validation and approval by ZO®. ZO® reserves the right to limit or refuse a return.
ZO® is not responsible for any lost or stolen packages.
Damaged Products: We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at 888-893-1375, Monday–Friday, 7am – 6pm CST.
SHIPPING UPDATE: We are currently experiencing delays with orders due to inclement weather around our warehouse. We apologize for any inconvenience.
- ZO Skin Health does not process orders during holidays or weekends
- All orders are charged sales tax if applicable
- ZO Skin Health does not accept gift cards other than those purchased on this website (for use on this website only).
FedEx Home Delivery® - 1 - 7 business days*
FedEx 2Day® - 2 business days*
FedEx Standard Overnight® - 1 business day*
*All orders require a processing period of 1-2 business days before shipping. ZO Skin Health does not guarantee same-day shipping. ZO Skin Health is not responsible for any carrier delays that result in extended delivery times.
PHONE: 888-893-1375 (Mon-Fri, 7am-6pm CST)
ZO Skin Health, Inc.
9685 Research Drive
Irvine, CA 92618-2302